At AmazeDeals we want you to be completely satisfied with your purchase and we understand that you may need to return a product. To assist, we have outlined the AmazeDeals returns policy key points below.
We recommend you read our Returns Policy as well as our Terms and Conditions prior to making a purchase from AmazeDeals so you are familiar with our policy on refunds, returns and repairs and your rights under the Australian Consumer Law. Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. AmazeDeals adopts the same approach. The type of remedy we can offer may also vary depending on how long it takes you to return the product to us.
For any product return, please follow our returns Policy procedure. This includes products that carry a manufacturer’s warranty. Any cost incurred by you in returning the item to AmazeDeals will be borne by you.
We also recommend you immediately inspect any goods that we deliver to you or that you to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
GOODS DAMAGED IN TRANSIT
If any product ordered by you arrives damaged or is not of acceptable quality you may have rights under our Refund Policy to have the product repaired or replaced or to receive a refund or credit for the price paid by you for the product. If your order arrives damaged, please contact us immediately.
DELIVERY CHANGES
Where AmazeDeals considers the service level by our nominated third party delivery company to have breached a consumer guarantee, any shipping costs to return the goods to AmazeDeals will be covered by AmazeDeals.
CHANGE OF MIND
Please choose carefully as full refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. Nonetheless, as part of our 100% satisfaction guarantee, we can provide either a store credit or refund within out (7 day money back guarantee) less 20% restocking fee given that the goods are in a the same condition as received and are sealed/unopened box (where applicable). The cost of returns of the goods are your responsibility.
WHAT SHOULD I DO IF I AM HAVING DIFFICULTIES GETTING MY PRODUCT TO WORK?
If you are experiencing problems getting your product to work or setting it up for the first time, we recommend that you double check the user manual of the product to ensure that you have done everything correctly, however if you are still experiencing difficulties, please contact us and explain the circumstances and we will do our best to get back to you as soon as we can with a solution.
PLEASE PROVIDE YOUR PROOF OF PURCHASE
In order to make any claims including repair, exchange or refund for a product, including products which carry a manufacturer’s warranty, you will need to provide us with a proof of purchase – e.g receipt or website confirmation email.
RETURNS AND REPAIRS
You may return goods we have delivered to you by mail. Please contact us first to obtain a returns address from us and to discuss the matter further.
Goods must be returned within a reasonable time. This time-frame may vary from product to product and may depend on the type of product you purchased and the price you paid.
If any goods cannot be easily returned to us, due to their size, or other such circumstance, please contact our Customer Service Team and we will arrange alternative assessment of the goods.
Goods returned for repair will be assessed and/or repaired within a reasonable time. You may be provided with an indicative repair time, which may vary due to reasons beyond ours or the repairer’s reasonable control, such as part availability, incorrect fault description or manufacturer/distributor delay.
You may also be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply. We may provide you with an indicative fee, this fee may vary due to reasons beyond our control.
PRODUCT ASSESSMENT
The available remedy will depend on whether the fault amounts to a major failure. Where the products fault is difficult or potentially dangerous to determine remotely (for example if it is an electrical or battery item), we will need to consult with the manufacturer or distributor to determine the fault and resolution.
The manufacturer or distributor will determine whether a product has incurred a major or minor fault. Where a product has been sent to the manufacturer or distributor, the manufacturer or distributor will determine whether:
There is no fault found
There is a minor fault which can be easily repaired within a reasonable time frame
There is a major fault found and the customer is to be offered a replacement, credit or a refund
The product has been damaged or abused through misuse.
Where there is no fault found, the product will be returned to you.
Where the manufacturer or distributor’s assessment finds that there is no fault with the goods, or that the goods have been damaged due to misuse or abnormal use of the goods by you, we may require, at our option, that you compensate us for any fee imposed on us by the manufacturer or distributor in relation to this assessment.
Unfortunately, AmazeDeals cannot offer a refund, credit or exchange where the product has sustained damage due to abnormal use, whether that has been identified by AmazeDeals, the manufacturer or distributor.
If the product does not match its advertised description, AmazeDeals will provide you with a choice between a credit to the value of the item purchased or an exchange. Please keep in mind that the product that you may get a credit or refund for will need to be returned to us by you at your own cost.
WHAT SHOULD I DO IF THE PRODUCT I AM RETURNING CONTAINS ELECTRONIC DATA SUCH AS PICTURES, VIDEOS, DOCUMENTS, ETC…?
If any goods that you return are capable of retaining user generated data such as files stored on a transmitter, electronic programming memory, the replacement or repair of the goods may result in loss of the data. In these circumstances, we recommend you back up data to prevent data loss, and remove associated data from the device. The party assessing and/or repairing your goods will not be held responsible for any data loss.
In some circumstances, goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
REFUNDS
When applicable, refunds will be paid by AmazeDeals via direct bank transfer to your nominated bank account (account must be in a name of the initial purchaser) or via store credit. This process may take up to fourteen (14) days to process.
Refer to Consumer Guarantees for more information.
Australian Consumer Law outline:
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
There are nine (9) consumer guarantees that apply to goods you purchase:
Acceptable quality.
Fit for a particular purpose
Match description
Match the sample or demonstration model
Express warranties will be honored
Spare parts and repair facilities will be available for a reasonable time after purchase
Title to the goods
Undisturbed possession of the goods
No undisclosed securities on the goods
Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.
There may be circumstances where you are not entitled to a remedy.
For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.